DoubleTree by Hilton Jakarta-Diponegoro recently welcomed Nils-Arne Schroeder as its new General Manager. Hailing from Hamburg, Schroeder comes with more than 20 years of experience in the hospitality industry, many of which spent throughout Asia Pacific. His new role as Regional General Manager for Indonesia of Hilton Worldwide is an exciting continuation of a path well traveled and a testament to his success. As General Manager of Hilton Beijing Wangfujing and later General Manager of Conrad Seoul, Schroeder led the hotels to win praises and awards from the industry. NOW! Jakarta caught up with Schroeder as he embarks on a new adventure in Indonesia, to get his take on work, life and the city.
Hi Mr. Schroeder, welcome to Jakarta! How is the city treating you so far?
Since I’ve arrived in Jakarta little over four months ago, I’ve met so many interesting people both in and outside my work place. I think the biggest treasure of Jakarta is its kind people. Everyone I’ve met has been passionate, enthusiastic, kind and caring. There’s not one day that goes by that I don’t feel welcomed here in this great city. Although DoubleTree has so much to offer, I value our ‘people’ the most. They are the biggest asset that our hotel has and can never be replaced with anything else. Our team members are positive, fun, kind and hardworking. Through harmonious teamwork and true hospitality spirit, I can always count on my team to deliver and exceed our guests’ expectations.
What are your plans for DoubleTree by Hilton Jakarta-Diponegoro?
In response to the vibrant dining scene in Jakarta, we will introduce new F&B options in spring 2017, especially around our amazing hotel lagoon, which is the largest of its kind in Indonesia’s capital.
What has working in the hotel business given you that you don’t think you could have achieved in any other profession?
It comes down to people again. I don’t think any other career path would’ve given me this much opportunity to meet and work with so many great people. Throughout my career in the hospitality industry, I’ve met some amazing people from all walks of life. I cherish the lifelong friendship that I’ve built with some people I met across the globe. Working in the hospitality industry has given me the chance to open my eyes to the world. I’ve become more tolerant to different people, cultures and lifestyles. I am blessed to have lived such a dynamic lifestyle thus far.
What do you do at work that you enjoy so much you actually lose track of time?
Creating new experiences and witnessing the success of new adventures with like-minded shareholders and passionate people who believe in the long-term success of the hotel industry in Jakarta and Indonesia. Also, another important thing is to always find new ways to be better. The last thing is to never stop learning and aim higher with a great team around me.
What makes you smile at work?
I am happy at work when my team has accomplished something that they initially thought was tough and impossible. It gives me a great deal of satisfaction when I know my team is happy with the result that they had worked so hard for. It puts a smile on my face when I see my team members receiving a nice ‘thank you’ letter from a guest after going beyond his/her call of duty.
Where can we find you on the weekend when you’re not in the hotel?
Both my children are keen in sports. Every weekend, they have various sporting events – a basketball, soccer tournament or swimming competition. I try to be there for my children when they compete in sports. It’s both rewarding and fun to watch my children compete in a team, experience ups and downs and learn teamwork through competitive sports.