After the surge of the Delta variant in 2021, Bluebird Group launched the Goldenbird Special Care Service in June 2021 to provide special services to assist people to get quick and appropriate treatment amidst mobility restrictions due to the shortage of ambulances available. Now with the current surge of COVID-19 cases in several cities and areas due to the emergence of the Omicron variant, Goldenbird Special Care services once again have become the mainstay choice of emergency mobility as PPKM Level 3 restrictions are once again re-implemented.
Since its launch in 2021, this service has received a positive response from people who required immediate mobility services to and from the locations where COVID-19 tests and treatments are carried out. With the rising cases of the Omicron variant, the use of Goldenbird Special Care Services has increased significantly once again, meeting the real needs of the community during the pandemic.
Since the emergence of the Omicron variant, the service’s average order up to mid-February 2022 has increased up to 10 times from the average number of orders at the end of December 2021. The special service implements strict health protocols and guidelines for its drivers and fleets to guarantee complete sterilisation when providing the services. Moreover, the fleet vehicles used are specially prepared and are different from those used to serve regular orders.
“We are committed to being adaptive in meeting the needs of a dynamic community due to the effects of the pandemic. The Goldenbird Special Care Service is a form of alertness and a tangible form of support for the government in helping to overcome the pandemic. And we are grateful that the service has received a positive response and became a mainstay service of the community, at a time of increasing daily cases caused by the Omicron variant,” said Sigit Djokosoetono, President Director of PT Blue Bird Tbk.
He further explained that Goldenbird Special Care service carries out an operating system and application of special protocols for its drivers and fleets to ensure the safety and comfort of customers. All drivers at the frontline have been vaccinated, and are outfitted with protection through ‘Personal Protective Equipment’ (PPE) such as hazmat suits, masks, and face shields. Additionally, the operating fleet is equipped with a special ‘standard operational procedure’, namely thorough sterilisation using a disinfectant liquid before heading to the location and returning to the pool. The vehicle air conditioner is equipped with a HEPA filter that functions to filter out particles, germs, and viruses in the air and fleet vehicle windows are partially opened to ensure smooth air circulation and keep the vehicle in a sterile condition at all times.
In addition, Sigit also emphasised that all Bluebird’s regular taxi fleets are also operating normally to become a mobility solution amidst the restrictions. They have re-evaluated their implementation of health protocols in their fleets and operational systems since the end of 2021, including installation of the Sharp Car Air Purifier, the embedding of CHSE certification starting from the Bali and Lombok areas, and the implementation of booster vaccinations in several areas.
Since the start of the pandemic, PT Blue Bird Tbk has been actively involved in assisting the government in dealing with the pandemic. Various efforts and steps have been implemented, including ensuring the implementation of health protocols for drivers, employees and fleets, vaccinating up to 100% of all drivers and employees in all operational areas, innovating services that make it easier for the community, to implementing a booster vaccination programme for all drivers and employees in Bali and Lombok, and will continue in other cities and operational areas.
To book the Goldenbird Special Care Service in the Jabodetabek area, please contact directly to the call centre or via Whatsapp at +62 21 794 4444.