Techno |

Towards a Smarter Jakarta with Qlue

Techno | 7 January 2019

Since 2014, Raditya Maulana Rusdi, Andre Hutagalung and their team have been helping the Jakarta City Government lead the capital towards becoming a Smart City though their established technology platform, Qlue. Utilising a zoning system, Qlue has also been developing plans to build a smart ecosystem to create a quicker response to situations as they arise. NOW!Jakarta spoke to the founder “Rama” Raditya Maulana Rusdi, about Qlue’s recent projects and their impact.

Raditya Maulana Rusdi (left) and Andre Hutagalung (right) founded Qlue in 2014 to offer solution on helping the Jakarta City Government lead the capital towards becoming a Smart City. Photo by Raditya Fadilla/NOW!JAKARTA

Over the past four years, the province and its residents have seen real results, from reducing critical flood zones by 94 per cent to improving government performance by 61.4 per cent. As a result, public trust in government has seen a 47 per cent increase. Today, Qlue is trusted by more than 8 cities, 10 property developers, 17 regional police departments, and five government institutions to deliver various smart city solutions catering to their unique needs, Downloaded over 100 million times and collecting over 1,500 reports a day on average, the company continues to build partnerships to help accelerate towards a national program to build a completely Smart City by 2022.  

Qlue has pioneered the implementation of the Smart City concept in Jakarta. What are the results of this effort?
Through our experience in mapping problems using the zoning concept, we have created a way to address residents’ complaints. We help analyse it and report it to the government to be fixed. People can see the difference. Whereas previously it was more like a trickle down response, it is now more interactive. Through Qlue, we have placed the government in the middle of the community.

Over the years, we have reduced the number of flood zones to 450. We have also helped reduce the number of illegal levies, damaged roads, and waste by creating a transparent ecosystem which has subsequently increased the level of trust in the city government. This year, Jakarta has remedied 87,000 issues of 112,000 complaints.

What are some of the issues that are still a concern among residents today?
Waste disposal and floods have been a constant complaint over the past four years and now the problem is quickly solved with the deployment of ‘Orange Troops’ (PPSU). The current complaints are about illegal billboards, waste, and illegal parking. The number of complaints have reduced as problems are solved. In terms of neighbourhoods, West Jakarta has the most complaints, followed by South Jakarta. The fastest response has been from the South Jakarta local government.

Are more people participating today?
When we first started, our concern was about changing people’s mindset. As the government increases its performance and response, residents should be engaged and continue to keep the city safe and clean. That’s why we are also partnering with community groups such as Koalisi Pejalan Kaki to build a broader smart city ecosystem.

Besides working with the government, can you share some of your other initiatives?
We are currently developing our Safe City project by collaborating with the Police. We use automation analysis using CCTV cameras and Artificial Intelligence (AI) for facial recognition, for proof of illegal parking, and to record license plate information to solve infractions. We’ve also had partnerships during the Asian Games, tourism sites like GWK, property developers, industrial complexes as well as to help deliver aid to Bima and Lombok during natural disasters. Recently, we partnered with President Joko Widodo to help monitor infrastructure projects in the region including the MRT to analyse national development.

What is the future of Smart City? What are some upcoming projects?
I see the Smart City as one that can grow by itself in a positive direction. The city can detect a problem, analyse it, and solve it through technology. Government, infrastructure, and technology have to be ready. Now, we are partnering through Business to business (B to B) for the Safe City Project. In line with urbanisation, safety is a concern as more people move to the city and residents need to be assured that buildings and areas around them are safe. At the same time, the government must regulate how far the Smart City concept can be implemented in Indonesia because it will require a certain level of a loss of privacy which we can learn from China, Europe, or the United States.

Download the Qlue mobile application on iTunes and Play Store. For more information visit