Bringing elegance and a treasured British legacy to Indonesia’s lively capital, The Langham, Jakarta has already made a mark in the vibrant Sudirman central business district. Providing a serene and sophisticated respite from the hustle and bustle of the city in their 223 guestrooms and suites, coupled with personalised service and luxurious amenities. Now welcoming Alexander Poindl as the new GM, but he is far from new to Jakarta as we shall hear. He recently met with Now’s Alistair Speirs to get up to date.
AGS. Please tell us about your career so far. What have been the highlights so far. How? How did you end up in the Langham Jakarta?
AP. I started my hospitality career whilst completing my Master’s Degree, Hospitality Administration/Management at the University of Economics in Vienna. My career expanded to General Manager in 1999, spanning across key gateways, such as Vienna, Jakarta and Bali. I first arrived in Indonesia in 2009 and managed a hotel in Bogor; where I fell in love with the Indonesian culture, diverse landscapes, foods and the people.
AGS. How would you describe yourself as a GM? What are your passions?
AP. Tailoring holistic exceptional services with attention to detail, I will always ensure every colleague is empowered with the heart to serve, that leads to delivering exceptional, personalized and unpretentious service, together with the hotel colleagues – we will go above and beyond in creating wonderful and memorable experiences among guests to celebrate the everyday at The Langham, Jakarta.
AGS. First impressions of The Langham?
AP. The Langham, Jakarta is a perfect place to celebrate any occasion. I’m so excited by the meticulous preparations for new facilities and celebrity partnership restaurants, designated bar Artesian placed on the rooftop, Táng Court, Morimoto Japanese Fine Dining, Alice which known as home of The Langham Afternoon Tea, Chuan Spa with Traditional Chinese Medicines at the heart of treatments, and the opulent 336 square meter Presidential Suite – all with spectacular views of Jakarta City, and skyline.
AGS. How do you find Jakarta as a city?
AP. I love Indonesian culture, diverse landscapes, food and the people. As a city, Jakarta is full of dazzling skyline views which we can see perfectly from level 62 of Tom’s at The Langham, Jakarta. This city also offers a life full of opportunities.
AGS. What are your main challenges? And the solutions?
AP. I must say as you pointed out, moving into a city during a pandemic is a very unique and challenging experience, especially during this time that we’ve had to learn even quicker in order to adapt and to react to what is to be expected once we open the hotel.